2019 HPRCT Conference

In 2016 the Royal Schiphol Group started its journey developing a proactive safety culture. Schiphol uses the HRO perspective to frame the word ‘proactive’ in one of its corporate strategy targets ‘to achieve a proactive safety culture (maturity level HRO4) by 2020.´ For Schiphol ‘proactive’ means: [a] notice weak signals of potential risks earlier, [b] acting faster and with more resilience in managing unexpected events and [c] search for underexposed or subconscious patterns of behavior to prevent repeating incidents. To give the implementation of ´proactive´ a boost the program Schiphol4Safety (S4S) was drafted. After three years, the program will end and leave it to the business to further a proactive safety culture. In 2020, Schiphol will assess the achievements. In this presentation Maryse Schermerhorn, senior Safety Culture Expert at Schiphol, will give an overview of how HRO was used in the design and execution of this journey including the applied methods and tools. Using concrete examples and videos, she will show how Schiphol uses HRO as a source of inspiration for proactive thinking and doing and as an instrument to crack resistance to change and learning.