2019 Human Performance, Root Cause, & Trending (HPRCT) Conference
June 17-21, 2019
Cheyenne Mountain Resort
Colorado Springs, Colorado
Back To Schedule
Thursday, June 20 • 4:00pm - 4:50pm
Using HRO Concepts to Make Organizations More Proactive: The Case of Schipol

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
In 2016 the Royal Schiphol Group started its journey developing a proactive safety culture. Schiphol uses the HRO perspective to frame the word ‘proactive’ in one of its corporate strategy targets ‘to achieve a proactive safety culture (maturity level HRO4) by 2020.´ For Schiphol ‘proactive’ means: [a] notice weak signals of potential risks earlier, [b] acting faster and with more resilience in managing unexpected events and [c] search for underexposed or subconscious patterns of behavior to prevent repeating incidents. To give the implementation of ´proactive´ a boost the program Schiphol4Safety (S4S) was drafted. After three years, the program will end and leave it to the business to further a proactive safety culture. In 2020, Schiphol will assess the achievements. In this presentation Maryse Schermerhorn, senior Safety Culture Expert at Schiphol, will give an overview of how HRO was used in the design and execution of this journey including the applied methods and tools. Using concrete examples and videos, she will show how Schiphol uses HRO as a source of inspiration for proactive thinking and doing and as an instrument to crack resistance to change and learning.  

avatar for Maryse


Senior Advisor Health Safety & Environment, Royal Schiphol Group- The Netherlands
Short biography of Maryse Schermerhorn (1961), Senior Advisor Health Safety & Environment at Royal Schiphol Group, the Netherlands. Maryse Schermerhorn has over twenty years of experience in the aviation safety field e.g. advising top and line management on safety policy, the implementation... Read More →

Thursday June 20, 2019 4:00pm - 4:50pm MDT
Cheyenne ll

Attendees (2)