2019 HPRCT Conference

The Problem Statement: Sometimes in business, as in life, you get exactly what you expect. We make plans and hope things work out accordingly. They usually do. But sometimes, the unexpected happens. When accidents happen or we don’t get the results we expect, we’re often left wondering why we didn’t see it coming.

Wouldn’t it be better if we could understand the causes of these unintended outcomes and keep them from happening? Leading your organization has always been about focusing on what you do well – serving the needs of the marketplace through the efficient delivery of products and service, providing energy, treating patients, or transporting passengers, for example.

So What’s the Solution? There’s a pattern to how bad things happen, and a science to preventing them. This session is about that science, and how it can help you get better results for your organization and in your everyday life. It’s the hidden science of reliability.

And it’s been hiding in plain view.

Scott Griffith’s upcoming book, The Hidden Science, describes an innovative new approach to improving organizational performance: combining elements from engineering system design, behavioral and organizational psychology, and the legal and ethical principles guiding individual accountability into a distinctive, state-of-the-art approach to achieving high reliability.

Griffith will present excerpts from his book and show dynamic new ways of achieving organizational improvement, calling for improved strategies focusing on the sequence of sociotechnical science. This approach, known as the Sequence, includes the following:

1. First see and understand risk.

2. Manage reliability in this order:
   a. System performance
   b. Human performance
   c. Organizational performance

Please join us as Griffith explains how you can learn The Hidden Science and guide your organization to become sustainably reliable.