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2019 Human Performance, Root Cause, & Trending (HPRCT) Conference
June 17-21, 2019
Cheyenne Mountain Resort
Colorado Springs, Colorado
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Wednesday, June 19 • 3:00pm - 3:50pm
The 2nd Step: Preparing to be Surprised

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We are working on a book chapter on this topic and it is the most interesting part of the work I’ve been doing at Lewis Tree.   Resilience Engineers say that for complex systems, surprise will happen, but we mostly neglect to discuss what to do with it.  We’ll discuss the inevitability of surprise in complex systems, the Nature of Surprise (What surprise is), and how and why surprise happens.  We’ll share tactics for preparing for and learning from surprise and managing emergent risks.  We’ll share patterns of surprise from a case study in tree work (based on 6 months of data - tree worker answers to the question “how were we surprised?” after incidents).
 
Speakers
avatar for Beth Lay

Beth Lay

Director of Safety and Human Performance. Resilience Engineering, Highly Reliable Organizing, Safety II, Lewis Tree Service, Inc.
Beth joined the Lewis family of companies as Director of Safety and Human Performance in 2018. She brings significant expertise to Lewis in the fields of Resilience Engineering, High Reliability Organizations, Safety II, Human Performance, and Operational Risk Management—and a view... Read More →
avatar for Asher Balkin

Asher Balkin

Research Engineer, CSEL, Ohio State
An interdisciplinary researcher who has worked in fields as diverse as public health, international security, surgical research, and human/automation interaction, Asher is known equally well for the quality of his research as for his sardonic wit.He is currently a Research Engineer... Read More →

Wednesday June 19, 2019 3:00pm - 3:50pm MDT
Cheyenne I

Attendees (3)