2019 HPRCT Conference

Since 2003 a network of consultants in Netherlands and Germany is active in using HRO concepts and methods for improving the performance of organizations by strengthening collective proactive behaviors and mindsets. Performance meaning: performing more reliable or having less safety incidents. They have executed quite a few change and learning programs in order to facilitate management and employees to establish a broader repertoire of behaviors and interactions, supported by a wide range of tools and methods. In this presentation Bert Slagmolen will start giving an informed overview of programs (using cases from Chemical Process Industry, Steel Industry, Transportation, and Electricity Grid Maintenance and Management) and the way HRO is used. The main lessons learned will be shared (successes and failures). With the help of these concrete cases (and some video’s) he will also inform the audience about the ‘European’ interpretation of HRO and underlying ‘change traditions’. In the second part of his presentation he will give an overview of the 5 most effective change strategies that were developed in practice and in cooperation with the companies involved. This overview is based on Kotter’s model op ‘creating sustainable change’. It helps to frame questions, and translate them into actions, related to ‘where do I start’ and ‘how do I go’. Finally some thoughts and experiences will be given on: ‘how do I know’.